The Government Citizens Interaction Centre (GCIC) is an initiative set up by the government in an effort to encourage open governance by creating a contact centre where its citizens can give feedback and suggestions as they monitor public service delivery. The government citizen interaction centre moved to State House from the Ministry of ICT and National Guidance where it was initially established. This was communicated in an announcement made by the recently appointed Vision Group CEO, Don Wanyama.
Government citizen interaction centre moved to state house led by Marcella Karekye
Under the State House, it will be headed by Marcella Karekye who will be assisted by former Manager of GCIC, Duncan Abigaba. Marcella Karekye is the editor at Fountain Publishers, one of the leading publishing houses in East Africa with over 1000 titles in school textbooks, general, fiction and so much more.
The Government Citizen Interaction Center moved to State House will continue its original purpose as a communications channel between Uganda and its citizens. It allows the government to show accountability for various projects and initiatives it undertakes while simultaneously receiving feedback.
GCIC’s strategic mission is to provide timely, cost effective, and data driven communication between Government and its citizens through mainstream media and online communication channels. This enables service delivery, policy formulation, and citizen participation in governance. Listening to citizens yields better and effective delivery of services and creates more transparency and accountability.
In collaboration with other technology-related agencies like NITA-U, Uganda Communications Commission and other government agencies, the government citizen interaction centre moved to state house has the role to educate the public about government programs that are being implemented especially in the ICT sector. Some of these include; the National ICT Initiatives Support Programme (NIISP), National Data Transmission Backbone Infrastructure and e-Government Infrastructure Project (NBI/EGI), and the National Security Information System (NSIS) project.