Gmail experienced an outage earlier this week as the app failed to open for a number of Android users according to complaints on social media. The outage that started on Monday evening continued throughout to Tuesday morning as many reported failures of the apps to load. The tech giant has shared a few tips with internet users on how to fix the Gmail app crash and other apps that might have crashed too.
Google rarely shares the actual causes of these outages that have become more rampant recently with the last major outage reported in December 2020 where all the Google apps were down. The problem apparently stemmed from a bug in a previous version of Android System WebView, a system component that lets Android apps display web content. Now the company says the recent outage that lasted for roughly 7 hours experienced by some Android users this week has been resolved since it managed to trace the root cause. Below, are a few steps you can follow from Google on how to fix the Gmail app crash and other apps that crashed.
How to fix the Gmail app crash and other apps that crashed recently
Google shared the steps on how to fix Gmail and other apps that crashed recently. Just head to Google Play to update Android System WebView and Google Chrome.
Here are the steps Google laid out:
- 1. Navigate to the Play Store app
2. Search for Android System WebView
3. Select the “Update” option
4. Repeat these steps for Google Chrome
With these few steps on how to fix the Gmail app crash, you’ll have everything back to normal.
“We apologize for the inconvenience and thank you for your patience and continued support,” Google said in the final update on its Gmail status dashboard. “Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”
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